Behind the venture-funded hype of “autonomous claims resolution,” vendors are marketing software that makes discretionary liability and valuation decisions—committing the unauthorized practice of insurance adjusting under state law.
Thirty years after landmark class actions struck down predatory claims software, a new crop of AI startups is packaging ungrounded, discriminatory medical discounts as “machine-learning optimization.”
To build fast AI prototypes, early-stage insurtech vendors are transmitting unredacted bodily injury demand packages to multi-tenant third-party API endpoints, exposing carriers to catastrophic privacy breaches.
A comparative statutory audit analyzing EvenUp, Stream Claims, Legora, and Shift Technology against state adjuster licensing rules, NAIC Model Bulletin expectations, and bad-faith liability.
An investigative audit examining hallucination patterns, phantom injury claims, and double-counted billing in AI-generated demand packages, with defense verification protocols.
Evaluating whether Stream Claims operates within statutory adjuster licensing boundaries, administrative tribunal evidence standards, and sensitive employee health privacy rules.
Thirty years after landmark consent decrees restricted automated claim software, generative AI models are repeating the exact same illegal claim-suppression schemes.
A standardized 20-point due diligence framework for insurance carriers and TPAs evaluating claims AI tools under NAIC vendor management mandates.
Auditing the pitch claims and marketing assertions presented by claims automation startups at InsurTech NY, InsureTech Connect, Guidewire Vanguards, and ABA Techshow against state insurance codes.
About the Compliant Industry Standard
Claims Governance Institute benchmarks claims technology against the Examiner-Controlled Evidence Standard: systems that provide transparent, Bates-stamped document provenance and local, zero-retention processing, while reserving 100% of discretionary evaluation, coverage, and settlement authority for licensed human claims professionals.